Returns and Exchanges
If for any reason you're unhappy with your purchase, you may return it provided it's in original condition (including the packaging) and within 14 days of the date of purchase. Items received later than 14 days after date of purchase will not be accepted, and may be returned to the buyer at an additional shipping charge. For accepted returns we'll send a replacement, apply a store credit, or in the case of a refund charge a %15 restocking fee. There is no restocking fee on Speardiver brand items, which may be returned for a full refund if the other conditions are met and the item was not sent with free shipping. With all merchandise the full purchase price including shipping and cost of shipping back to us will only be refunded in the case of a defective or not as advertised product that can't be replaced with a properly functioning one.
Note that there are some items excluded from this return policy for which returns will not be accepted, except in the case of a defective or not as advertised product: Reduced price items which display the discounted price on the product page. And items that must be altered to fit the customer such as fins where installation of the blades in foot pockets requires gluing or drilling holes, such items will have the no return policy stated on the product page.
Before returning items please contact us via message or phone to obtain a return authorization. In the return package include a copy of your invoice and a note with the reason for the return. In the case of a defective product provide a description of the fault. Ship returned items to the address below. For your protection we recommend that you use a delivery service with tracking.
1044 NE 15th Ave
Fort Lauderdale, FL 33304